ColdBet Privacy Policy

We at ColdBet take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, create an account, or use any of our services. By registering through ColdBet login or using the ColdBet app, you acknowledge that you have read and understood this policy. Our platform is operated by Game2Net B.V., licensed under the Curaçao Gaming Authority (OGL/2024/296/1093), with Megabond LTD acting as our payment agent.

Information We Collect

When you complete ColdBet register procedures or perform a cold bet login, we gather certain categories of personal data necessary to provide our services, verify your identity, and comply with applicable gambling regulations.

• We collect your full name, date of birth, email address, phone number, and residential address during registration
• We record your payment details when you make a coldbet deposit or request a coldbet withdrawal
• We track your gaming activity, including slots played, live casino sessions, and sports betting history
• We store identification documents submitted for KYC verification purposes
• We log technical data such as IP address, device type, browser information, and login timestamps whenever you access cold bet casino login pages
• We retain communication records when you contact our support team via email, LiveChat, or social media

How We Use Your Data

Our use of personal data is limited to legitimate business purposes connected to operating ColdBet casino and improving your overall experience. We process your information to:

• Verify your identity and age before granting access to ColdBet bonus offers
• Process deposits and withdrawals securely through Visa, Mastercard, UPI, bKash, and supported cryptocurrencies
• Administer our loyalty programme, cashback rewards, and promotions such as the coldbet no deposit bonus
• Detect and prevent fraud, money laundering, or unauthorised account activity
• Send you marketing communications about coldbet free spins, coldbet promo code offers, and tournaments, where you have consented to receive them
• Comply with legal obligations under our Curaçao gaming licence

Cookies and Tracking Technologies

Our website and cold bet app use cookies to remember your preferences, maintain session security, and analyse how visitors interact with our games and promotions. You can manage cookie settings through your browser, though disabling certain cookies may limit functionality, including your ability to complete a coldbet casino login smoothly.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with:

• Payment processors and banking partners required to complete your coldbet deposit or cold bet withdrawal
• Regulatory authorities, including the Curaçao Gaming Authority, when legally required
• Identity verification providers conducting KYC and video verification checks
• Game providers and live casino operators to deliver games you access through our platform
• Fraud prevention and security services to protect our platform and users

Any third party receiving your data is contractually bound to maintain confidentiality and use the information solely for the agreed purpose.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our security department, reachable at security@cold.bet, monitors our systems continuously. While we strive to protect your information, no online transmission method is entirely secure, and we encourage you to use strong passwords and safeguard your own login credentials for cold bet casino login access.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory and tax obligations. Financial records related to your coldbet deposit and withdrawal history may be kept for extended periods as required under applicable gambling and anti-money-laundering laws.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at complaints@cold.bet, and we will respond within a reasonable timeframe.

Restricted Jurisdictions

ColdBet does not accept players from Australia, Curaçao, France, the Netherlands, Spain, the United Kingdom, the USA and its dependencies, Aruba, Bonaire, or Saba. If you access our services from a restricted territory, we reserve the right to suspend your account and withhold associated data processing activities, in accordance with our Terms and Conditions.

Blocked and Closed Accounts

If your account is blocked or closed, we retain certain data as required by law or to resolve outstanding disputes. Enquiries regarding blocked accounts can be directed to block@cold.bet.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately upon discovery.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of ColdBet casino, including performing a coldbet login or using the coldbet casino app, constitutes your acceptance of any revisions.

Contact Us

If you have questions about how we handle your personal data, please reach out through one of the following channels:

• General support: support-en@cold.bet
• Security concerns: security@cold.bet
• Complaints and suggestions: complaints@cold.bet
• Blocked accounts: block@cold.bet
• Marketing enquiries: marketing@cold.bet

Our support team is available 24/7 via LiveChat, email, and our official social media channels, including Telegram, Instagram, Facebook, and X, in multiple languages including English, French, German, Russian, and Arabic.